cancellation Policy

CANCELLATION & RECHEDULING POLICY

  • ALL SHOOTS ARE TO BE PAID IN FULL AT THE TIME OF BOOKING.

  • NO REFUNDS, ONLY STUDIO CREDIT FOR CANCELLED BOOKINGS (SEE RULES BELOW FOR CANCELLATIONS).

  • CANCELLATIONS/RESCHEDULING LESS THAN 72HRS PRIOR TO CHECK IN WILL INCUR A RESCHEDULING FEE OF 30% OF BOOKING VALUE.

  • CANCELLATIONS/RESCHEDULING 24- 48 HOURS PRIOR TO CHECK IN INCUR A RESCHEDULING FEE OF 50% OF YOUR BOOKING VALUE.

  • CANCELLATIONS/RESCHEDULING LESS THAN 24 HOURS OF YOUR CHECK IN - NO REFUND OR RESCHEDULE WILL BE OFFERED.

  • IF ORA HOUSE CANCELS THE BOOKING (WHICH CAN HAPPEN AT ANY TIME PRIOR TO YOUR BOOKING AT OUR DISCRETION) WE WILL OFFER 100% REFUND TO THE GUEST.